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Customer Service Representative (Full Time)

Are you a dedicated and customer-focused professional with a passion for providing outstanding service? Diet Pens is seeking a Customer Service Representative to join our team and ensure
exceptional support for our valued customers. This is a full-time, work-from-home position with an hourly wage ranging from $16.50 to $21.00, depending on experience and qualifications.

Position: Customer Service

Representative (Full Time)

Location: Remote (Work from Home)

Key Responsibilities:

1. Customer Support: Provide prompt and courteous assistance to customers through various channels,
including phone, email, chat, and social media, addressing inquiries, concerns, and requests effectively.
2. Product Knowledge: Develop a deep understanding of our health and wellness product offerings,
staying updated with new developments, features, and benefits.
3. Order Management: Process orders, returns, and exchanges accurately, ensuring seamless
transactions and resolving any issues promptly.
4. Problem Resolution: Investigate and resolve customer issues and complaints, collaborating with
other departments when necessary to find solutions.
5. Educational Support: Educate customers on product usage, benefits, and proper care to enhance
their overall experience.
6. Information Entry: Maintain accurate records of customer interactions, transactions, and feedback
in our customer relationship management (CRM) system.
7. Feedback Collection: Gather and relay customer feedback and suggestions to relevant teams for
continuous product and service improvement.
8. Policy Adherence: Ensure that all customer interactions adhere to company policies and guidelines.
9. Team Collaboration: Work collaboratively with colleagues to share knowledge, improve processes, and
contribute to a positive team atmosphere.

Qualifications:

  • Previous customer service experience is preferred but not mandatory.
  • Strong communication skills, both written and verbal.
  • Ability to empathize with customers and provide effective solutions to their concerns.
  • Proficiency in using CRM systems and basic computer skills.
  • Self-motivated, adaptable, and capable of working independently in a remote environment.

What We Offer:

  • Competitive hourly wage between $16.50 and $21.00, depending on experience and qualifications.
  • Full-time position with flexibility to work from home.
  • Opportunity to be part of a growing and dynamic company.
  • Supportive and collaborative team atmosphere.
  • Health and wellness benefits.

If you’re a sales leader with a passion for health and wellness and a desire to drive growth in a dynamic
e-commerce company, we want to hear from you! Join Diet Pens and make a meaningful impact on people’s lives.

Apply now by sending your resume and a cover letter outlining your relevant experience to careers@dietpens.com

Diet Pens is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We thank all applicants for their interest in our company, but only those selected for an interview will be contacted.

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